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AFTER SALES SERVICE SPECIALIST

AFTER SALES SERVICE SPECIALIST

OPTIX JSC is a leading Bulgarian and European manufacturer of optical, optical-mechanical and optical-electronic assemblies and products for military and civilian purposes. The mission to create a secure future inspires us to develop sustainably and in the service of our customers.

 

Requirements:

  • University degree in engineering, business administration, law, or economics;
  • 1+ years of experience in after sales customer service or sales;
  • Excellent communication skills, proactivity, problem-solving mindset, loyalty, responsibility, eagerness to acquire new knowledge, ambition to achieve results, and drive for career growth;
  • Proficiency in English;
  • Knowledge of a second foreign language is considered an advantage;
  • Interest and knowledge in optics/photography;
  • Computer literacy;
  • Availability to travel.

 

Responsibilities:

  • Build long-term relationships with the company’s clients;
  • Organize and implement the internal servicing process for products and systems, while suggesting ideas for its improvement;
  • Receive, register, and process service events for the company’s products;
  • Coordinate service signals with internal partners in production, logistics, and sales functions, ensuring service tasks are completed within the specified timeframes;
  • Maintain active communication with on-site service teams and monitor the execution of assigned service tasks;
  • Summarize and analyze service signals, prepare reports, and track service-related expenses;
  • Develop a strategy for the improvement of service activities based on the destinations handled;
  • Provide administrative support to regional sales managers in preparing necessary documentation for clients;
  • Perform other specifically assigned tasks related to the position.

 

We offer:

  • Competitive remuneration consisting of a salary and bonuses linked to achieved results;
  • Training in sales and after-sales care;
  • Opportunities for career growth and proactive involvement;
  • Additional health insurance and financial incentives for maintaining a healthy lifestyle.

 

Location: Technology Park OPTIX Bulgaria, Panagyurishte

 

Required documents:

1. CV;

2. Recent photo;

3. Cover letter.

All applications will be treated in strict confidence. For further information tel: 0357 60729 Department "Human Resources" or at e-mail: hr@optixco.com. Only shortlisted candidates will be invited for an interview.

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